Mix and Match

Shipping policy

At Nanhesitare.com, we take pride in offering a seamless, reliable, and customer-centric shopping experience tailored to the unique needs of Pakistan’s e-commerce market. Whether you're ordering for the first time or are a repeat customer, our shipping process ensures transparency and efficiency from start to finish.


1. Order Confirmation Process

When you place an order with Stanmart, you’ll receive a confirmation call or email to validate the following details:

  • Delivery address.
  • Contact number.
  • Any specific instructions for delivery.

Your order will only be processed and shipped after successful confirmation. This process ensures that all orders are accurate and ready for dispatch.

Missed Confirmations:
If a customer fails to respond to the confirmation call, the order will be placed on hold until successful contact is made. If confirmation remains unsuccessful, the order may be canceled.

Refused Deliveries:
In cases where customers refuse delivery without valid reasons, their mobile number and address may be blacklisted, making them ineligible for future orders on Stanmart. However, customers with a valid reason may continue shopping under the condition that future orders require a 50% advance payment.


2. Shipping Charges and Delivery Options

2.1 Nationwide Standard Shipping

  1. For parcels weighing up to 2 kg, a flat shipping rate of PKR 219 is applied across Pakistan.
  2. For heavier parcels, shipping charges will vary based on the total weight and will be calculated at checkout.

2.2 Express Shipping (Karachi Only)

  1. We offer Express Shipping for customers in Karachi at a flat rate of PKR 320.
  2. Orders confirmed before 12:00 PM qualify for same-day delivery. Orders confirmed later will be delivered the following business day.

3. Shipping Timeframes

We process all orders within 24 hours of confirmation to ensure timely delivery.

  1. Standard Delivery: Nationwide orders are delivered within 3-5 business days, depending on your location.
  2. Express Delivery (Karachi Only): Same-day delivery for orders confirmed by 12:00 PM; next-day delivery for orders confirmed later.

3.1 Delays During Peak Seasons:

During holidays, sales events, and festive seasons like Eid, Independence Day, and Black Friday, delivery times may extend due to high order volumes. We recommend placing orders early during these periods to avoid delays.


4. Payment Policies

For orders above PKR 15,000, a 50% advance payment is mandatory. We accept the following payment methods:

  • Bank Transfers.
  • Mobile Wallets (JazzCash, Easypaisa, etc.).
  • Credit/Debit Cards.

For pre-payment orders, customers are required to send a screenshot of their payment, along with the order ID, to our WhatsApp or Live Chat for confirmation. Once verified, the order will be processed promptly.

Repeat Customers:

Verified repeat customers enjoy a streamlined process without the need for confirmation calls. However, address verification remains mandatory for all orders.

Nanhe Membership Card Holders:

Nanhe Card Holders enjoy exclusive benefits, including automatic order processing without confirmation calls. To learn more about our Nanhe Membership Program, click here.


5. Handling Missed Deliveries and Rider Issues

Missed deliveries may occur due to:

  1. Rider Issues:
    • The rider fails to attempt delivery and provides false claims.
  2. Customer Issues:
    • The customer is unreachable due to network issues.
    • The customer refuses to accept the parcel without a valid reason.

In cases of refusal, customers who cannot provide a satisfactory explanation may be blacklisted. For genuine concerns, we may allow future orders under the condition of partial advance payment.

For any technical issues like server downtime or payment delays, customers can contact our Live Support Team via WhatsApp or Live Chat for immediate assistance.


6. Important Notes

  1. Parcel Opening Policy: Parcels can only be opened after full payment is made to the delivery rider.
  2. Returns & Exchanges: Refunds and exchanges are processed as per our Returns & Exchange Policy.
  3. Verified Customers: Verified customers and Nanhe Membership Card Holders enjoy a faster, hassle-free experience.
  4. Stanmart reserves the right to modify the shipping policy at any time without prior notice.

We are committed to delivering exceptional service while maintaining fairness and transparency.

For further queries or assistance, feel free to contact our customer service team. We’re here to serve you 🤝